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Terms and Conditions
24 hour cancellation policy
Please be aware before booking that appointments cancelled, rescheduled or not attended are charged at the full amount unless 24 hours notice is given.
Please ensure you allow enough time to find us, and aim to arrive at least 5 minutes before the beginning of your massage treatment. If you are late, please be aware that your therapist may not be able to go over the time slot originally booked, as other clients may be waiting. Please note that the appointment length specified is always inclusive of consultation and changing time.
Specify 'Bespoke Massage'
To avoid any potential confusion and disappointment please specify that you wish to book your appointment with ‘Bespoke Massage’ if you contact the clinic at 193 Whitecross Street. Although it's always easier to contact us directly on 020 3816 0306 or email us at firstname.lastname@example.org